At Madhubani Hues, we are dedicated to delivering your orders promptly and securely, ensuring a seamless shopping experience. Our Shipping Policy provides detailed information on our domestic and international shipping options, timelines, costs, and procedures.
1. Domestic Shipping (Within India)
Free Shipping: We offer free shipping across India on all orders above ₹500. For orders below ₹500, a nominal shipping fee of ₹50 applies.
Delivery Timeline: Orders are processed and dispatched within 24-48 hours after payment confirmation. Delivery typically occurs within 3-7 business days, depending on your location.
Shipping Methods: We partner with reliable courier services to ensure timely delivery. If you have a preferred logistics partner, please contact us, and we will do our best to accommodate your request.
No Hidden Costs: The prices listed on our website are final and all-inclusive. There are no hidden costs, additional taxes, or unexpected fees.
2. International Shipping
Global Delivery: We ship internationally to most countries around the globe, partnering with leading logistics providers to ensure safe and efficient delivery.
Shipping Costs: International shipping charges are calculated based on the destination, weight, and dimensions of the package. These costs are clearly displayed at checkout. Please note that additional fees such as customs duties, taxes, and import charges may apply and are the responsibility of the recipient.
Delivery Timeline: International delivery times vary depending on the destination and the shipping method selected, typically ranging from 7-14 business days after dispatch.
Tracking Your Order: You will receive a tracking number via email once your order has been dispatched, allowing you to monitor the progress of your shipment in real-time.
3. Order Processing
Fast and Efficient Processing: We maintain 100% inventory, meaning that all items listed on our website are in stock and ready to ship. Orders are processed within 24-48 hours of payment confirmation.
Order Confirmation: Once your order is successfully placed, you will receive an email confirmation with your order details. After your order is processed and dispatched, you will receive another email with the tracking number and details of the courier service handling your shipment.
4. Delivery Timeline
Domestic Delivery: For orders within India, delivery typically occurs within 3-7 business days after dispatch. Delivery times may vary depending on the destination.
International Delivery: For international orders, delivery times range from 7-14 business days after dispatch, depending on the destination country and the shipping method selected.
5. Address Changes
Modifying Your Shipping Address: If you need to update your shipping address after placing an order, please contact our customer service team as soon as possible. Address changes can only be made if the order is still in the processing stage.
6. Warranty and Hidden Costs
No Hidden Fees: The prices listed on our website are all-inclusive, covering the cost of the product, applicable taxes, and any shipping fees for orders above ₹500 within India.
Warranty Information: While we strive to ensure that all products meet the highest quality standards, please note that many of our items are handcrafted and may have slight variations. These variations are not considered defects but rather a testament to the unique, artisanal nature of our products.
7. Special Requests
Customized Shipping Solutions: If you have a preferred courier service that is not listed among our standard options, please reach out to our customer service team. We will do our best to arrange shipping through your chosen carrier.
Gift Orders: If you are purchasing an item as a gift and would like it to be delivered to a different address or require special packaging, please let us know at the time of order placement.
8. Tracking Your Order
Real-Time Order Tracking: Once your order has been processed and dispatched, you will receive a confirmation email with a tracking number and details of the courier service handling your shipment.
Tracking Issues: If your package appears to be lost or is significantly delayed, please reach out to our customer service team. We will work with the courier to locate your package and resolve the issue as quickly as possible.
9. Shipping Restrictions
Location-Based Restrictions: While we strive to offer worldwide shipping, there may be certain locations where we are unable to deliver due to logistical constraints or legal restrictions.
Product-Based Restrictions: Certain products may be subject to shipping restrictions based on size, weight, or content.
10. International Customs
Customs Duties and Taxes: For international orders, customs duties, taxes, and other import fees may apply depending on the destination country. These charges are not included in the total order amount at checkout and must be paid separately by the recipient upon delivery.
Customs Clearance: Customs procedures vary by country, and we are not responsible for any delays caused by customs clearance. We recommend that you check with your local customs office for information on potential import duties and taxes before placing your order.
11. Contact Information
If you have any questions or concerns regarding our Shipping Policy, please feel free to reach out to us. Our customer service team is dedicated to providing you with the best possible shopping experience.
Email: info@madhubanihues.com
Phone: +91 8271081625